Lowongan Kerja DHL Express Indonesia
BIROTIKA SEMESTA, PT (DHL)
DHL Express Indonesia has career opportunities for a talented, enthusiastic and energetic person.
Vacancy Position in DHL Express Indonesia
DHL Express Indonesia
saat ini sedang membuka
Lowongan Kerja Terbaru 2014.
We would like to invite suitably qualified candidates for the following position vacancy:
CUSTOMER SERVICE AGENT (CODE: CSA)
Overall Purpose
Confidently
and knowledgeably provide the full suite of DHL customer service
offerings (e.g booking, enquiries, shipment status, tracking etc) to all
parties contacting DHL via the customer service hotline and other
contact modes
Accountabilities
DHL Existing and Potential Customer:
- Accept and register bookings for DHL services.
- Offer
alternatives to customers and potentially turn information calls into
sales leads or identify other additional value added services to
customers when opportunities arise during the course of interaction.
- Respond
to customers consistently and confidently by providing accurate
information in all areas such as custom requirements, transit time and
prices.
- Enhance service experience in DHL by exercising
professionalism and emphaty when dealing with each individual customer’s
varying needs and demands.
Sub functional Department:
- Liaise with operations department and other department on quick and efficient resolution of customer issues and queries.
Service Improvement Issues :
- Highlight
areas for improvement with suggested solutions to improve DHL’s
procedures, technology and service to positively enhance customer’s
experience with DHL.
- Adhere to existing Customer Service
procedures as outlined in the department manuals, while maintaining
discretion to exercise flexibility to customers’ needs within reasonable
limits in consultation with CS supervisors and managers.
Requirement:
- Bachelor degree, with > 3.00 GPA
- Fresh graduate welcome to apply but with experience 1-2 years in CS / Call Centre area will be advantage
- Female or Male, max 27 years old
- Posses a high level of intelligence, excellent interpersonal and communication skills
- Able to work in a team
- Fluency in English (written & spoken) is must, good in communication skill
- Typing skills (at least 30 wpm preferable).
- Telephone skills (excellent).
- Conflict resolution skills (excellent).
- Technical Skills (Telephone and Order Booking systems preferable).
- Computer literacy (MS Office, Netscape Mail)
Lowongan Terbaru 2014 DHL Express Indonesia Februari
An
attractive salary, benefits package, career opportunity to take you up
to DHL path of management excellence will be offered to successful
candidates commensurate with the candidate’s professional qualification.
Please send your resume to email:
resourcing.id@dhl.com
to apply for this position
InfoLoKer “Lowongan-Kerja-Baru.info”:
Lowongan Kerja Terbaru Lowongan Kerja DHL Express Indonesia Februari 2014 untuk
Lowongan Kerja 2014